Shipping policy

Order Processing & Shipping Policy
Order processing: Orders are processed within 2–7 business days before shipment.

Shipping: After processing, transit times vary by destination: 7–21 business days (standard domestic/international). Times may be longer during peak periods.
Tracking: A confirmation email with tracking number is sent once the order ships.
Delays: Boomshy is not responsible for delays caused by carriers, customs, or unforeseen events, but we will assist in tracking your order.

Eligibility: Returns are accepted only for items that are defective, damaged in transit, or have a proven manufacturing error.
Claim window: Report any issue within 14 calendar days of receipt.
Process: Send photos of the defect and your order number to Contact@boomshy.com. After validation, we will offer a replacement, partial or full refund, or store credit as appropriate.
Refunds: Refunds are processed within 5–10 business days after approval. Original shipping fees are generally not refunded unless the issue is our responsibility.
Non-refundable: Items without defects, custom/personalized items, and changes in size/color for buyer’s convenience are not refundable (unless explicitly stated).

Cancellation before processing: Orders can be canceled free of charge within 24 hours of confirmation, provided they are not yet in processing.
Cancellation after processing: Once an order is in production or shipped, cancellation is not possible. See the returns policy if applicable.

Duties/taxes: Customers are responsible for customs duties, import taxes, and local fees. These charges are not included in the displayed price or shipping fees.
Customs holds: Boomshy is not responsible for delays or fees related to customs clearance.

Warranty: Products with manufacturing defects are covered. We will request proof (photos, description).
Remedy: Priority replacement. If unavailable, refund or store credit will be offered.

Data collected: Name, address, email, phone number, shipping and payment information.
Use: To process orders, communicate about orders, improve service, and for marketing if consented.
Sharing: We share necessary data with our suppliers (e.g., Supliful) and carriers to fulfill orders.
Retention: Data is retained as long as necessary to fulfill orders and per legal obligations.
Rights: Access, rectification, deletion, and objection rights (GDPR applies to EU residents). Contact: Contact@boomshy.com

Intellectual property: Designs owned by Boomshy may not be reproduced without written permission.
Pricing: We reserve the right to change prices. Confirmed orders retain the price shown at checkout.
Limited liability: Boomshy is not liable for indirect losses or delays beyond its control.
Disputes: Direct any claims to Contact@boomshy.com. Governing law: [insert country] and competent courts.